Shipping policy
At Auréa, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
- During high-volume periods (sales, promotions, holidays), processing times may be slightly longer.
Shipping Times Estimated delivery times depend on your location:
- United States: 5–12 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, carrier issues, or weather conditions.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and order details.
- Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer.
Tracking Information
- Once your order ships, you will receive a tracking number via email.
- Tracking updates may take 24–48 hours to appear after shipment.
Incorrect Address or Failed Delivery
- Please ensure that all shipping information is accurate at checkout.
- Auréa is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
- If a package is returned to us due to an address issue, additional shipping fees may apply to resend the order.
Lost or Delayed Packages If your order appears delayed or lost:
- Please allow the full estimated delivery window.
- Contact the shipping carrier using your tracking number.
- If the issue remains unresolved, contact us and we'll be happy to assist.
Contact Us If you have any questions about shipping, please contact us:
Business Name: Auréa Phone: 469-926-3488 Email: support.aurea@gmail.com Address: 1400 N Coit Rd Suite 504, McKinney, TX 75071